Most PMS
vendors give you software, a manual, and a ticket queue. Your staff learns through trial and
error.
When something's wrong, you're on your own to figure it out.
WhiteGlove Success™ combines intelligent monitoring with hospitality specialists who train your team the way a senior GM would.
Built-in support dashboard with instant chatbot that knows your entire system
Escalation options based on urgency:
Smart alerts — our system detects when something needs attention and notifies us
We step in proactively when patterns show potential issues
No more throwing new hires into the deep end and hoping they figure it out. Every new employee gets customized onboarding based on their role at your specific property — shaped by the GM questionnaire we completed together. They have access to role-specific training videos, can ask our AI chatbot step-by-step questions during their first shifts, and have direct access to our hospitality specialists who explain the reasoning behind each workflow. The result? New staff becomes productive faster, makes fewer errors, and actually understands the guest experience impact of their actions — not just how to navigate software screens.
Yes — WhiteGlove Success™ includes built-in support that's accessible right from your dashboard. You have multiple options based on your needs:
For quick questions: Our AI chatbot has full context of your property and can answer instantly — think of it as your first line of support that actually understands your specific setup.
For human assistance: You can escalate directly to our hospitality specialists via:
What makes this different from typical PMS support is that our team approaches every interaction like a senior GM coaching your staff — we don't just tell you what button to click, we explain the hospitality best practice behind it and train your team to handle similar situations independently.
Support is customized to your hotel from day one through an onboarding questionnaire with your GM, so our specialists understand your property's specific workflows and can give relevant, actionable guidance.
WhiteGlove Success™ uses intelligent pattern detection to catch issues before they cascade into guest-facing problems. Here's how:
Smart Alert System:
Proactive Optimization:
Real-World Example: If our system detects that your channel manager sync is slowing down on Friday afternoons, we'll investigate the root cause (maybe a bandwidth issue during peak hours) and optimize the sync schedule — all before it causes a booking error or guest confusion.
The key difference: You don't get bombarded with alerts. Our AI tells us when to step in, and we handle it quietly in the background. You only hear from us if we need your input on a strategic decision.
Support speed depends on how you reach us — and we've built multiple channels so you can choose based on urgency:
What about after-hours emergencies?
Our smart alert system monitors continuously, so if something breaks at 3 AM that affects guest experience, our system detects it and notifies our on-call team automatically. Critical system failures get addressed immediately — you're never left stranded.
The approach: We match response speed to actual urgency. A "how do I..." question gets instant chatbot help. A "guests can't check in" emergency gets immediate human intervention.
WhiteGlove Success™ transforms staff training from "figure it out yourself" to a structured development program customized for your property:
Customized Onboarding:
Built-in Training Resources:
Senior GM Approach:
Real-World Example: When you hire a new front desk agent, they get access to role-specific training videos, can ask the AI chatbot step-by-step questions during their first shifts, and have direct access to our specialists who explain the hospitality reasoning behind each workflow.
The result: New staff becomes productive faster, makes fewer errors, and actually understands the guest experience impact of their actions — not just how to navigate software screens.
WhiteGlove Success™ ensures boutique hotels get enterprise-level team development with intelligent support that steps in exactly when needed.
We don't just fix problems. We develop your people.
HotelState™ powers these intelligent systems to maximize your revenue and guest satisfaction
