The AI-Native Operating System That Runs Your Entire Hotel

Stop juggling 15 systems and spreadsheets. ValetOS unifies guest experience, staff operations, revenue optimization, and payments into one intelligent platform. Higher RevPAR. Lower chaos. Complete auditability.

One System. No More Chaos.

ValetOS replaces your tangled tech stack with a unified hotel brain

❌ Old Way

  • Separate PMS, channel manager, RMS
  • Manual guest messaging via WhatsApp groups
  • Spreadsheets for staff schedules and payroll
  • Disconnected payment terminals
  • Lost maintenance requests and inventory chaos
  • Zero visibility into what's actually happening

ValetOS Way

  • Complete property management in one system
  • AI concierge on WhatsApp for guests
  • Automated staff scheduling and time tracking
  • Integrated multi-gateway payments
  • Real-time maintenance and inventory tracking
  • Every action tracked, explainable, auditable

📈 The Impact

  • +8-15% RevPAR from optimized pricing
  • -40% staff time on repetitive tasks
  • 5-star guest experiences at scale
  • Full PCI compliance and audit trails
  • Instant OTA/channel sync
  • Stop bleeding money to operational chaos

Everything Your Hotel Needs. In One Platform.

No more duct-taping systems together. ValetOS is built as one unified intelligence.

Guest icon

AI Concierge for Guests

WhatsApp agent that handles everything instantly — room service, housekeeping, amenity bookings, city recommendations, bill inquiries, and more. Escalates to staff when needed.

  • Instant service without adding headcount
  • Upsells amenities and services in real-time
  • Personalized based on guest history and preferences
  • City knowledge: restaurants, events, transport, healthcare
Hotel team icon

Staff Command Center

Live dashboard for your team. See rooms, tasks, maintenance, F&B orders, guest requests, and schedules in one place. No lost requests, clean shift handoffs, full audit trails.

  • Automated task routing (housekeeping, maintenance, front desk)
  • Staff can reply to guest chat and close requests
  • All requests tracked and timestamped
  • Cleaner operations, happier team

Revenue & Forecasting

AI-driven demand forecasts with <8% error. Recommends rates, channel mix, and strategy based on events, weather, flights, and competitor intel.

  • Optimize pricing in real-time
  • Improve RevPAR, not guesswork
  • Full explainability for every decision

Payments & Billing

Multi-gateway payment engine (Stripe, Adyen, Square, etc.). Authorize, capture, refund — all inside the platform. Fraud detection, PCI-compliant, fully auditable.

  • Lower chargeback risk
  • Faster checkout
  • "Pay via WhatsApp" becomes real

Staff Scheduling & Payroll

Optimize shifts against forecasted demand. Clock-in/out tracking, timesheets, overtime, and clean exports to payroll systems (ADP, Gusto, Workday, etc.).

  • Stop overscheduling dead shifts
  • Reduce payroll leakage
  • Protect fairness and compliance

Amenity Monetization

Full amenity management: spa, pool, gym, meeting rooms. Guests self-book and pay instantly. Track utilization, revenue/hour, reduce idle capacity.

  • Turn "nice-to-have" into revenue
  • No manual coordination
  • Stop double-booking disasters

Maintenance & Assets

Track maintenance requests, assets, and repair priority. Predict failures before they become guest complaints. Full history per room and asset.

  • Fewer angry reviews
  • Less downtime on critical assets
  • Response time targets and alerting

Housekeeping & Inventory

Room status tracking. Live inventory for housekeeping, F&B, office supplies. Auto-reorder suggestions. Menu coordination and waste analysis.

  • No "out of towels at 10pm"
  • Less food waste, more margin
  • Complete stock visibility

Connects To Your Entire Stack

You don't rebuild your operations. ValetOS integrates with what you already use.

Channel Managers & OTAs

SiteMinder, Cloudbeds, Channex, Booking.com, Expedia, Airbnb, Agoda — syncs availability, rates, and reservations with health monitoring and auto-retry.

Legacy PMS & Accounting

Oracle Opera, Mews, Protel, QuickBooks, Xero, NetSuite — clean data sync for financials and reservations. No lost bookings.

Payroll & Payment Gateways

ADP, Gusto, Workday, Stripe, Adyen, Square — hours, wages, and transactions flow seamlessly. Full reconciliation and audit trails.

How It Thinks

ValetOS runs on a triple-layer architecture that actually understands your hotel

1. Operational Layer

PostgreSQL
Live hotel state: guests, rooms, payments, shifts, bookings, tasks, inventory. Every transaction is ACID-compliant and instantly accessible.

2. Analytical Layer

ClickHouse
Revenue, channel performance, labor costs, amenity usage, fraud flags. Fast analytics that power forecasts and reports without slowing operations.

3. Cognitive Layer

UPRS Memory
The actual "brain" — policies, SOPs, guest preferences, city intel, maintenance history, fraud patterns. Every decision is explainable and auditable.

Those three layers mirror in sync for everything you do. Every decision is explainable. Every action is audited. Every forecast comes with confidence, not blind guesses.

Built For Trust, Speed, And Scale

These aren't marketing promises. These are architectural guarantees.

<150ms
API Response Time (p99)
<2s
Payment Processing (p99)
<5s
Channel Sync (p95)
<8%
Forecast Error (MAPE Target)
100%
PCI Compliant
1,000+
Properties at Scale

Trust, Security, And Compliance Built Into The Core

ValetOS protects your data, ensures compliance, and maintains verifiable audit trails for every action.

GDPR compliance

GDPR Compliance

Guest data remains private, encrypted, and easily exportable upon request.

Audit logs

Immutable Audit Logs

Every action is timestamped, traceable, and cryptographically signed — total accountability.

Encryption

End-to-End Encryption

All data encrypted at rest and in transit. Raw card data never touches your systems.

Get In Touch

Have questions? We're here to help. Send us a message and we'll get back to you within 24 hours.

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Val • ValetOS AI

Your hotel operations expert

V
Hey! I'm Val. I help hotels cut operational chaos and boost revenue with AI. What's your biggest headache right now?